Outlook is more than an inbox. It's your company's professional identity, its shared calendars and the starting point for meetings, groups and files across Microsoft 365. ECSG sets up Outlook so your team communicates professionally, schedules without the back-and-forth and works from shared mailboxes and groups instead of forwarded emails.
Clients judge your business by its email. Beyond a professional address on your own domain, the right mailbox setup means messages reach the right people — and never depend on one person's inbox.
maria@yourcompany.comEvery employee on your company domain, with aliases when someone needs a second address.
sales@yourcompany.comOne inbox for a team — sales, support, billing — that several people read and answer. No license needed in most cases.
project@yourcompany.comA shared inbox and calendar for a project or team, connected to SharePoint and Teams.
roomB@yourcompany.comConference rooms, vehicles or projectors with their own calendar — booked like inviting a person.
Why it matters: when a client writes to sales@ instead of one salesperson, the conversation stays with the company — even when people take vacations, change roles or leave.
A Microsoft 365 group created from Outlook isn't just a mailing list. It automatically gives your team a shared inbox, a shared calendar and a SharePoint site for its files — and with one click, the same group becomes a team in Microsoft Teams.
operations@yourcompany.com — add a member once, and they get access to everything.
Messages go to each member's inbox. New members don't see past conversations, and there are no shared files or calendar.
Good for: company-wide announcementsConversations, calendar and files are shared and kept. New members see the full history the moment they join.
Best for: teams and projectsOutlook calendars are connected across your whole company — and with Teams — so scheduling takes seconds instead of email threads.
When you create a meeting, Outlook shows colleagues' and rooms' availability and suggests times that work.
Any meeting can include a Teams link. Attendees join with one click, from any device.
Department, project and vacation calendars shared with the right people.
Executive assistants can manage a leader's calendar and email with the right level of access.
Conference rooms and equipment have their own calendars and accept bookings automatically when free.
A booking page where clients choose an available time, synced with your Outlook calendar (included in many business plans).
The biggest change for most teams: email stops being the place where files get copied, renamed and lost.
Attach documents from OneDrive or SharePoint as a link. Everyone opens the same file and sees the latest version.
A table or checklist inside an email updates for every recipient — and in Teams — as people edit it.
Type @ and a name to flag the right person, in emails and in document comments that notify by email.
When you're in a meeting, Teams shows you as busy — automatically, based on your Outlook calendar.
Connected by design: Outlook, Teams, SharePoint and OneDrive share the same groups, calendars and files. See a connected workday in Microsoft 365 →
A shared mailbox is a team inbox, like sales@ or support@, that several people answer. A Microsoft 365 group is a complete workspace: shared inbox and calendar plus a SharePoint site and, optionally, a team in Teams.
Yes. We migrate mailboxes, calendars and contacts to Microsoft 365, plan the switch of your domain and keep your team working during the move.
In most cases, no. Shared mailboxes under Microsoft's size limits don't require a paid license — which is also why we convert departing employees' mailboxes into shared mailboxes.
Yes. Outlook mobile uses the same sign-in and multi-factor authentication, and access policies can protect company email on personal devices.
Microsoft is moving users to the new Outlook for Windows. We help your team transition and make sure the features they rely on keep working.
We'll review your mailboxes, groups, calendars and email security, then explain in plain language what we'd organize and protect first. No obligation.
Secure. Reliable. Human.
Talk to Our Team