Choose the right plan for your business — from essential 24/7 monitoring to advanced threat response, automation, and full compliance coverage. Three tiers. Zero blind spots.
View Service PlansRemote Monitoring and Management (RMM) is the engine behind modern managed IT. A lightweight agent on every device sends continuous health data to ECSG's NOC — where automation and our engineers detect issues, apply fixes, and enforce security policies, often before your users ever notice a problem.
Traditional IT waits for things to break. ECSG's RMM flips that entirely. We watch every server, workstation, cloud service, and network device in real time — catching disk space issues, failing hardware, missed backups, and security policy violations before they become outages.
Our automated remediation scripts resolve common problems instantly — no ticket, no wait. When escalation is needed, our NOC team acts within minutes, resolving most issues remotely before your team is ever disrupted. Every plan includes real-time visibility, automated patching, and 24/7 alert response.
Three plans built to match your business size, risk profile, and IT complexity. All plans include 24/7 monitoring, automated patching, and asset inventory. Scale up as your needs grow.
Essential visibility and automated maintenance for small businesses. Everything you need to keep your systems healthy without complexity.
Full-stack monitoring, EDR security integration, cloud service visibility, and advanced automation for growing mid-size businesses.
Advanced threat intelligence, SIEM integration, compliance management, and a dedicated account manager for complex, multi-site, or regulated environments.
Not sure which plan is right for your business? Use this detailed comparison to find your fit.
| Feature | Standard | Pro | Enterprise |
|---|---|---|---|
| MONITORING | |||
| 24/7 Workstation & Server Monitoring | |||
| Network Device Monitoring | |||
| Microsoft 365 / Azure AD Monitoring | |||
| SIEM Log Aggregation & Correlation | |||
| Multi-Site Unified Monitoring | |||
| PATCHING & AUTOMATION | |||
| Automated OS Patch Management | |||
| Third-Party App Patching | Top 50 | Full Library | |
| Automated Disk Cleanup Scripts | |||
| Custom Remediation Scripting | |||
| Configuration Drift Detection | |||
| SECURITY | |||
| AV / Antivirus Health Monitoring | |||
| EDR / XDR Integration & Response | |||
| Endpoint Isolation Capability | |||
| Dark Web Credential Monitoring | |||
| Vulnerability Scanning & Remediation | |||
| Advanced Threat Intelligence Feeds | |||
| COMPLIANCE & BACKUP | |||
| Backup Job Monitoring & Alerts | |||
| HIPAA / SOC 2 / CMMC Compliance Monitoring | |||
| Incident Response Retainer | |||
| REPORTING & STRATEGY | |||
| Asset & Software Inventory | |||
| Monthly Health Summary Report | |||
| Executive KPI Dashboard | |||
| Quarterly Business Reviews (vCIO) | |||
| Dedicated Account Manager | |||
| Compliance Audit-Ready Reports | |||
We don't just hand you a dashboard. Every ECSG RMM plan is backed by certified engineers who watch, respond, and optimize your environment — every day.
We catch and fix issues before your users feel them — not after the helpdesk call. Proactive detection is the core of every RMM plan we offer.
Scripts resolve common issues instantly — no ticket, no wait. Faster resolution, less disruption, more reliability. Pro and Enterprise plans include fully custom automation.
Every tier includes AV health monitoring and backup verification as a baseline — with EDR integration, dark web monitoring, and SIEM available in Pro and Enterprise.
Start with Standard and upgrade to Pro or Enterprise as your business grows. Your RMM plan scales with you — no gaps in coverage, no disruption to the transition.
Your environment is monitored by certified engineers who know your business — not an anonymous offshore NOC. Personalized, accountable, expert-level service at every tier.
No surprise invoices. No per-incident fees. A flat monthly fee per plan covers all monitoring, patching, remediation, and reporting — budget with confidence.
Talk to our team. We'll assess your environment, your risk profile, and your growth plans — then recommend the plan that gives you the best protection for your budget. No pressure, no commitment.
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